Privacy Policy
Effective Date: March 11, 2026
Website: ignitepah.com
Company: Ignite Performance and Health
Ignite Performance and Health (“Ignite,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, participate in our services, or communicate with our team.
Name
Date of birth
Address
Email address
Phone number
Emergency contact information
Payment information
Insurance information if applicable
This policy complies with applicable privacy laws including the Health Insurance Portability and Accountability Act (HIPAA) and other federal and state privacy regulations.
Information We Collect
We may collect information through our website, intake forms, telehealth services, communications, and healthcare programs.
Personal Information
Information you voluntarily provide may include:
Health and Medical Information
When participating in programs or services, we may collect Protected Health Information (PHI) including:
Medical history
Health assessments
Laboratory results
Provider notes and treatment plans
Prescription information
Lifestyle and wellness data
This information may be collected in written, electronic, or verbal form.
Website Data
When visitors interact with our website we may collect:
IP address
Browser type
Device information
Website usage data
Comments submitted on the website
This information is used to maintain website functionality and detect spam.
Cookies
Our website may use cookies to improve user experience.
Cookies may store:
login preferences
comment form data
user display settings
Login cookies may last two days unless “Remember Me” is selected, which extends login duration. Screen option cookies may last up to one year.
Uploaded Media
Users should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images posted online.
How We Use Your Information
We may use collected information for:
Healthcare Services
evaluating health status
developing treatment plans
coordinating care with medical providers
ordering laboratory tests
prescribing medications when appropriate
Administrative Operations
appointment scheduling
billing and payment processing
internal quality improvement
customer service and client support
Communications
We may contact clients through:
email
phone
SMS text messaging
secure platforms
Communications may include:
appointment reminders
lab notifications
treatment updates
program information
Legal Compliance
We may use or disclose information when required by law including public health reporting, legal investigations, or regulatory compliance.
HIPAA Compliance and Protected Health Information
Ignite Performance and Health complies with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Protected Health Information (PHI) includes identifiable information related to:
health conditions
diagnosis or treatment
healthcare services received
payment for healthcare services
Your PHI may be used or disclosed for:
Treatment
Coordinating healthcare services with providers, pharmacies, and laboratories.
Payment
Processing payment for services rendered.
Healthcare Operations
Internal operations such as quality improvement and administrative management.
Legal Requirements
Disclosures required by federal, state, or local law.
Third Parties Who May Receive Information
To provide healthcare services, we may share information with trusted service providers including:
licensed healthcare providers
laboratories and diagnostic facilities
pharmacies
telehealth platforms
electronic medical record systems
secure payment processors
These third parties are required to maintain appropriate confidentiality and security protections.
Ignite Performance and Health does not sell or rent personal information to third parties.
We do not share phone numbers or SMS consent with third parties or affiliates for marketing purposes.
Telehealth Services
Some services may be provided through telehealth platforms.
By participating in telehealth services you acknowledge that:
electronic communications involve inherent risks
reasonable safeguards are used to protect your information
healthcare information may be transmitted electronically between providers
SMS Communication Consent
Clients may opt in to receive SMS communications related to healthcare services including:
appointment reminders
lab instructions
program updates
client support communications
Message frequency may vary depending on services provided.
Standard message and data rates may apply.
Clients may opt out at any time by texting STOP.
Data Security
Ignite Performance and Health implements administrative, technical, and physical safeguards designed to protect personal information and PHI from unauthorized access, disclosure, alteration, or destruction.
Despite reasonable safeguards, no system can guarantee complete security.
Data Retention
Medical records are retained according to federal and state record retention requirements.
Website comments and related metadata may be retained indefinitely to assist with moderation and spam prevention.
Your Rights Regarding Health Information
You may request to:
access your medical records
correct inaccurate information
restrict certain uses of your information
request confidential communications
obtain an accounting of disclosures
Requests must be submitted in writing to:
Minors
Ignite Performance and Health services are intended for individuals 18 years of age or older unless authorized by a parent or legal guardian.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
Contact Information
Ignite Performance and Health
Email: info@ignitepah.com
Pharmacy Partner
Genesis Pharmacy
1876 Craigshire Rd.
St. Louis, MO 63146
Phone: 314-485-8600